Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To manage and motivate the security team on site, to ensure the highest standards of service delivery, whilst continuing to strive for continuous improvement.
To undertake additional training to ensure continuous self-development.
The role is subject to obtaining and maintaining Known Consignor clearance with the Civil Aviation Authority.
Main Duties

Take responsibility and accountability of all daily operations, to support the Security Duty Manager in the smooth running of day to day operations.
Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.
Assist in on-going training to security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.
Develop teamwork within the workforce, ensuring high morale through effective motivational methods.
Assist in review of Security Officers performance and development.
To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.
Provide customer / client liaison as and when required.
Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.
Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.
Ensuring security records and logs are being kept up to date.
Ensure the security team are compliant with all relevant legislation on data protection.
To provide the highest level of customer service, ensuring that all persons either visiting or working at the gallery are treated with courtesy.
To step up in the absence of the Security duty Manager and provide emergency response to the contract.
To lead and assist with any incidents on site, including post incident investigations.
Report writing and distribution to relevant parties.
What we are looking for

Previous Security Experience
SIA Licence/ DS and CCTV required
NPSA MTA SCR operators course or willingness to attend.
An alert, inquisitive and pro-active mindset is required to undertake investigations without direction.
A highly organised individual with the ability to work in a high pressure and evovling enviroment.
Good literacy and communication skills and have excellent verbal and written English.
Be computer and software literate.
Reliability, self- motivation and ability to use own initiative and work without supervision.
The ability to solve problems, make decisions and prioritise.
The ability to transfer self-motivation to staff.
The ability, tact and diplomacy to deal with people at all levels.
Self-confidence and an interest in self-development.
An interest in the continuous improvement of the Company's performance.
The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

SIA DOOR SUPERVISOR SECURITY OFFICER - QEOP / EAST BANK
Location: London, United Kingdom | Salary: 12.50 hourly | Posted: 19 Feb 2024 | Business Unit: UK Secure Solutions | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 8893
SIA Door Supervisor Security Officer - 4 shifts on followed by 4 shifts off - Days & Nights (On average 42hours per week) ( Full Driving Licence Desirable)

£12.50 per hour

We are currently looking to recruit a SIA Door Supervisor Security Officer, to join our team currently working at one of our prestigious customer sites in East London, which is a key location for G4S Events. 98% of the role will require you to work outside.



You will be responsible for:

Ensure a smart and professional image is displayed at all times
Assisting the general public and those that visit our clients site with any queries, problems or issues and signposting
Ensure enforcement with park rules and by-laws
Engaging with and managing contractor access to the park
Ensure standards of dress, safety and presentation are maintained within our clients site at all times
Show and demonstrate initiative where possible
To adapt to any incident within the venue in a professional manner and manage it accordingly
Provide a visual deterrent to any criminality, gang activity or anti-social behaviour
Incident response
Must be able to read, understand and follow all site related processes and procedures, as laid down in Assignment Instructions, Post Instructions, and any other form of communication that relates to an instruction
You must be able to work on your feet and outside for long periods of time, often during inclement weather conditions, to undertake the patrolling element of this role (please note that all duties are outside)
Carry out any reasonable task that is requested

Benefits:

5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
Workplace pension scheme
Life assurance benefit
Financial support for SIA Licence renewal
Contributory Healthcare Scheme
Eye care vouchers
Employee Perks at Work Discount Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
Progression, training & development opportunities
Refer a friend scheme
Free uniform provided


You will use your experience as a SIA Door Supervisor Security Officer to identify situations before they happen and respond accordingly to those that do, in a robust and professional manner. Equally as important is your ability to deliver a great customer experience to help create the unique atmosphere this amazing venue has to offer.

By being friendly, professional and approachable, you’ll use common sense to help people and

A uniform will be provided as we pride ourselves on the quality and presentation of our staff. You must hold a current SIA Door Supervisor License.

EVENTS RESPONSE SECURITY OFFICER - O2 LONDON
Location: London, United Kingdom | Salary: £13.38 hourly | Posted: 24 Mar 2024 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Per Diem | Employee Status: Casual | Reference: 8636
Holding 22,000 visitors, the O2 is the home to the world's most popular music, sport and entertainment events and so much more - this is an exciting opportunity to come and join our team with evening and weekend work available.

We are currently recruiting for experienced SIA Door Supervisors to enhance and expand our Response Teams, working at the O2. You must hold a valid DS or CP SIA Licence to apply for this role. We are looking for individuals who are energetic, friendly and approachable, with great communication skills who can interact with members of the public. Customer Service is key, so you must have the ability to problem solve and deal with situations in a positive and proactive manner and who are able to work during the evening or at weekends,

We work across the sports and music industries, spanning the whole of the UK - so you will have an opportunity to be a part of the events you love - whether that be working at a Premier League Football Club or a high profile cricket ground or at an events venue in the region. If you're open to travel we even have opportunities to be part of some of the biggest events across the UK.

Across the broader G4S Events business can also offer you opportunities to suit your lifestyle, whether it’s flexible ad hoc hours, or working 40+ hours a week, we have a wide range of shifts available.

As a Security Officer you will be responsible for securing the venues, staff and visitors for our customers. This may include:

Carrying out pre and post event safety checks ensuring compliance with safe working procedures
Responding to incidents and deal with in a professional but robust manner
Searching visitors on entry to venues
Ensuring that no prohibited or restricted items are taken into the secured zones within the venues
Monitoring visitor / crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
Dealing with visitor / crowd disruption and ejections from the venue, if appropriate
Securing licenced / hospitality areas
You will need to hold your SIA Door Supervisor OR CP licence - if you don't have this you can still be considered as a Steward so please see our other opportunities. If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps.

We have planned interview days at the O2 over the coming weeks, so complete an application form and book your interview slot asap, so you don't lose out!

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.